Here’s a list of questions that our customers frequently ask and the answers to those questions.
If your question isn’t answered here or you’d like to clarify something, please don’t hesitate to contact us by email.
What’s your question?
- Which countries do you ship to?
- How much will it cost to post to my country?
- How quickly will you mail my order?
- How long will it take for my order to arrive?
- Where are products shipped from?
- Can I track my order?
- What currency are products listed in and which currencies do you accept?
- Which payment methods do you accept?
- Do you have a returns policy?
- Will I be charged customs and import taxes?
- Do your prices include taxes?
- What do I do if the product I want is out of stock?
- Is it safe to buy online?
- Why should I buy from Go Game Guru?
- How do I search the Go shop for products?
- What can I do if there’s a problem with my purchase?
- I want to ask about something not on this list.
Which countries do you ship to?
We ship worldwide. If you can receive letters and parcels, we should be able to send mail to you.
We store stock in multiple locations around the world (currently the USA, Europe and Australia) to save you money on shipping and make sure you get your order as quickly as possible.
How much will it cost to post to my country?
Postage costs depend on what you want to buy, but our shopping cart knows the size and weight of all our products and can give you an accurate quote for postage.
You can get an instant quote by following these four easy steps:
1. Add the products you want to the shopping cart
2. Enter your post code
3. Select your country
4. Get your instant quote.
You can update the quote at any time (for example, if you change the quantity of an item) by clicking ‘Update Subtotal’.
How quickly will you mail my order?
We offer guaranteed next business day shipping for all valid orders. This means your order will usually ship less than 24 hours after your payment clears (except on weekends).
If there’s a problem with your payment or address that requires clarification, we’ll contact you by email to sort things out before mailing your items.
How long will it take for my order to arrive?
This depends on the postage option you choose and how close our stock is to you. We will show you an approximate arrival date for the different available postage options at checkout.
Where are products shipped from?
We store products in several locations worldwide, because this saves on shipping and helps to make orders more affordable for Go players everywhere. Your items will be shipped from the closest location that has each item in stock.
Can I track my order?
Yes, if you pay for a postage option that includes a tracking service. Our default options do not include tracking because we try to make things as affordable as possible for our customers.
What currency are products listed in and which currencies do you accept?
All prices in our shop are in US dollars.
We accept all currencies accepted by Paypal. Additional currency exchange fees depend on your credit card provider and banking facilities. Please check with your bank or credit card company if you’re unsure about these.
Which payment methods do you accept?
We use Paypal to receive payments, because that lets us accept secure payments via credit card, bill, bank transfer and Paypal. Paypal is the market leader in safe online shopping.
If you want pay by credit card, just enter your credit card details into the secure checkout when asked. You don’t need a Paypal account to pay by credit card.
If you’re in the US, you can also get the bill sent to you (to pay later) and have us mail your items now by selecting the ‘Bill Me Later’ option.
If you want to pay by bank transfer, you’ll have to create a Paypal account – it’s quick, easy and free to setup and you can start using it immediately – create your free account now.
To ask about other payment methods, please contact us.
Do you have a returns policy?
Yes, we offer a 100% money back guarantee. If you’re not satisfied with an item, for any reason, simply return it to us within 90 days for a full refund.
We want you to feel confident that you can enjoy Go and shop with Go Game Guru, without taking a risk.
If you’d like to return something, just contact us by email to make arrangements.
Will I be charged customs and import taxes?
Customs and import taxes differ from country to country and change regularly. Please contact your local authorities to find out what the laws are in your country.
Do your prices include taxes?
Currently we’re only required charge tax on orders within Australia.
Go Game Guru is a registered business in Australia and is required to charge GST on Australian orders.
If you’re not in Australia, you won’t be charged tax at checkout.
What do I do if the product I want is out of stock?
Check back soon as we restock regularly. If you have a request for a particular product, please contact us.
Is it safe to buy online?
It’s safer than it’s ever been.
We use Paypal to process your payment because they are the leading expert in secure online payments. Your payment will be made over a secure SSL connection and your payment details won’t be stored on our server.
Why should I buy from Go Game Guru?
We offer competitive prices, fast service and affordable shipping worldwide.
We also provide a 100% money back guarantee, if you’re not satisfied for any reason.
Go Game Guru is a business that uses its profits to continue promoting Go around the world. When you buy products from us you also help to promote the game of Go.
If you have any questions about this, you can contact us any time.
How do I search the Go shop for products?
There is a search box in the top right of every page in the Go shop. Simply go to the top right of this page, type your search in and click ‘Search’.
What can I do if there’s a problem with my purchase?
Our customers rarely have problems with our services and we do our best to keep it that way.
If something does go wrong, please contact us by email and let us know what happened. We’ll do our best to promptly fix things for you.
I want to ask about something not on this list.
No problem, you can contact us and ask us anything you want.